Absolutely! Customer-facing teams have benefited greatly from conversational intelligence tools for a few years now. According to thousands of user reviews, they have mainly improved through recording meetings, providing insights on seller performance, and sharing snippets. However, this value is limited to what was mostly said in the meetings or emails.Novacy not only analyzes what was said (verbal communication) but also what wasn't said (non-verbal communication).Therefore, the value of both tools is extremely different. Here are a few examples of behaviors that conversational intelligence tools will never identify:
- Participant smiles at him/herself when hears something interesting.
- The participant is disengaged, looking at the phone.
- The participant shows signs of impatience or anxiety.

There are far-reaching implications beyond the single call! Think about best practices based on behaviors, coaching, onboarding, pipeline management and sales forecasting.

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Here are a few things you can expect to change:We reduce the time it takes to review calls by 80%, you will feel you are on top of your pipeline like never before. 
To quote one of our customers: “You gave me back my Netflix time!”. 
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- Novacy will reveal extremely subtle customer reactions at every moment in your sales calls and effectively help you plan your next steps. 
- Sales teams make incremental changes to the way they optimize performance. On-boarding faster based on what actually works, coach more effectively, and improve your sales decks (are your customers confused by a specific slide?).

Of course, this is a partial list ;)
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