Behavioral Intelligence vs. Conversational Intelligence

Conversational intelligence tools don’t account for one really important fact: human communication goes much, much deeper than words. Extensive scientific research has shown that 93% of prospects’ reactions on sales calls are non-verbal - from fleeting smiles, to glances at a phone, to momentary frowns. Micro-expressions like these are often imperceptible to the untrained eye.  That’s why we built Novacy.
Stop Losing Business to Guesswork

Features

Conversational Intelligence Tools

Novacy

Video Recording
Transcriptions
Notes
Time to value
After data is collected over several weeks
After first call
Channels analyzed
Text
Text + Video + Audio
Sales calls review
1:1 call time to call review time
Reduce 80% of the call time review
Feedback to sellers
Speech based insights only
Speech based insights + Behavioral Cues
Coaching based on
Partial call reviews and end results
Behavioral best practices, Emotional responses
Frequently Asked Questions
Is behavioral intelligence so different from conversational intelligence tools?

Absolutely! According to hundreds of user testimonials, conversational intelligence mainly gives you meeting recordings and easily shareable video snippets. However, this value is limited to the words prospect use in meetings or emails.

Novacy not only analyzes what was said (verbal communication) but also what wasn't said (non-verbal communication).Here’s a few examples of non-verbal communication that conversational intelligence tools can’t identify:

- The participant smiles at him/herself when they hear something interesting.
- The participant is disengaged, looking at their phone.
- The participant shows signs of impatience or anxiety.

Unlike conversational intelligence, understanding how prospects are feeling helps you improve your pitch, upskill your team, manage your pipeline and onboard faster.

What kind of ROI can I expect to see?

Novacy helps revenue teams grow the bottom line by upskilling reps, boosting conversions, reducing analysis time & improving forecasting. 

Typical ROI includes:
- Saves 5-8 hours of work, per week
- 80% reduction in analysis time 
- Incremental improvements in performance

Try Novacy for yourself

Try for Free
Why I choose Novacy over conversational intelligence?
Moty Gabay
VP partnerships at Lightico (and a Gong user)

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Moty Gabay
VP partnerships at Lightico (and a Gong user)

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Moty Gabay
VP partnerships at Lightico (and a Gong user)

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.