VS

Conversational Intelligence


We built Novacy because communication between humans is verbal and, mostly, non-verbal. Conversational intelligence tools ignore this scientific and widely accepted fact. All the stats that conversational intelligence tools have introduced were based on a fraction of human interaction. A new era in sales intelligence tools is here.
Words are super useful, but you know what else is useful?
The Whole Picture

Features

Conversational Intelligence Tools

Novacy

Video Recording
Transcriptions
Notes
Time to value
After data is collected over several weeks
After first call
Channels analyzed
Text
Text + Video + Audio
Sales calls review
1:1 call time to call review time
Reduce 80% of the call time review
Feedback to sellers
Speech based insights only
Speech based insights + Behavioral Cues
Coaching based on
Partial call reviews and end results
Behavioral best practices, Emotional responses
Frequently Asked Questions
Is behavioral intelligence so different from conversational intelligence tools?

Absolutely! Customer-facing teams have benefited greatly from conversational intelligence tools for a few years now. According to thousands of user reviews, they have mainly improved through recording meetings, providing insights on seller performance, and sharing snippets. However, this value is limited to what was mostly said in the meetings or emails.Novacy not only analyzes what was said (verbal communication) but also what wasn't said (non-verbal communication).Therefore, the value of both tools is extremely different. Here are a few examples of behaviors that conversational intelligence tools will never identify:
- Participant smiles at him/herself when hears something interesting.
- The participant is disengaged, looking at the phone.
- The participant shows signs of impatience or anxiety.

There are far-reaching implications beyond the single call! Think about best practices based on behaviors, coaching, onboarding, pipeline management and sales forecasting.

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We already use a conversational intelligence tool. How behavioral intelligence will change our outcomes?

Here are a few things you can expect to change:We reduce the time it takes to review calls by 80%, you will feel you are on top of your pipeline like never before. 
To quote one of our customers: “You gave me back my Netflix time!”. 

- Novacy will reveal extremely subtle customer reactions at every moment in your sales calls and effectively help you plan your next steps. 
- Sales teams make incremental changes to the way they optimize performance. On-boarding faster based on what actually works, coach more effectively, and improve your sales decks (are your customers confused by a specific slide?).

Of course, this is a partial list ;)

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Why I choose Novacy over conversational intelligence?
Moty Gabay
VP partnerships at Lightico (and a Gong user)

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Moty Gabay
VP partnerships at Lightico (and a Gong user)

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Moty Gabay
VP partnerships at Lightico (and a Gong user)

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.